TERMS AND CONDITIONS OF SALE

The following general terms and conditions are in direct reference to the purchasing of services and products via internet from the website "appenninogoloso.it", belonging to Appennino Vacanze e Web s.r.l. Via Libertà, 53 41029 Sestola (MO). Each purchase is regulated according to the provisions laid down in Decree no.185 of 22nd May 1999 and, regarding the protection of confidentiality, in accordance with the decree 196/03.
Acceptance of general conditions of sale
The buyer, by sending confirmation of order of purchase by e-mail, unconditionally accepts and is bound to abide by the here-below general conditions and terms of payment in his dealings with Appennino Vacanze e Web s.r.l, declaring to have read and accepted all information provided in accordance with the abovementioned decrees. The present General Conditions of Sale must be read on line by buyers visiting the website before confirming their order. The sending of the confirmation of order therefore implies the total knowledge of the General Conditions of Sale and complete acceptance thereof. The buyer, once having completed the purchasing process on line, is responsible for the printing out and conservation of the present general conditions of sale, already read and accepted during the purchasing process carried out, so as to wholly satisfy the conditions of articles 3 and 4 of the decree no. 185/1999.
Purchasing procedure
The purchasing of our products, available as illustrated and described on our website, is made by the buyer at the prices indicated, to be confirmed upon the sending of the confirmation of the order, as well as transport costs. Transport costs are visible during the ordering process and also upon closing the order; transfer costs depend on the weight of the goods, the destination and any protection necessary for mailing. Costs additional to mailing, such as the right to payment on delivery, are clearly indicated upon completion of the order. Before the confirmation of purchase, however, the individual cost of each product chosen will be listed, as well as the total cost and the relative transport costs and any additional costs. By confirming the purchase, upon completion of the transaction, the buyer will receive an e-mail containing the date, total amount of the order and details of the order made.
Payment
The payment for products purchased and relative transport costs must be made by the buyer in one of the following ways:
1. On line by credit card
2. In advance by bank transfer
Payment by credit card
If paying by credit card, please note that you will be charged in Euros. Depending on the exchange rate on the day of transaction, there might be a slight fluctuation when converted into your local currency.
The circuits accepted for payment by credit card are Visa and Mastercard. The transactions are dealt with by the Bankpass system of the Banca Popolare di Verona e Novara, directly on the secure server of the bank itself. Appennino Vacanze e Web s.r.l. is NOT informed of the credit card number.
Appennino Vacanze e Web s.r.l. is therefore not responsible in the case of eventual fraudulent or illicit use by third parties of the credit card used for the purchase of our products.
Advance payment
Payment can be made in advance by bank transfer to: Banca Popolare di Verona e Novara, Fanano, IBAN IT07V0518866740000000001573 BIC/SWIFT VRBPIT2V420. Goods will be sent once Appennino Vacanze e Web s.r.l. has received knowledge of payment.
Delivery of products
Products will be delivered by courier service. The buyer is bound to check that the package is intact, and neither damaged nor wet. Only after having checked the package must the buyer accept the delivery, after which no complaint can be made regarding the external characteristics of the delivery in regard to the order made.
Should goods delivered not correspond correctly to the order made, the client must not accept the goods and must raise complaint directly to the courier and send an e-mail info@appenninogoloso.it
Guarantee and exchange
Damaged goods or goods not corresponding correctly to those ordered must be returned within 10 days to Appennino Vacanze e Web s.r.l. Via Libertà, 53 41029 Sestola (MO) along with communication via e-mail with details of anomaly.
Returns policy
In accordance with decree no. 185 of 22nd May 1999, the buyer has the right, within 10 working days from receipt of ordered goods, to exercise the right of return. This right does not extend to packaged products opened by the buyer even if not consumed. Products must therefore be whole and untouched in content and in packaging so as to qualify for the right to return. Again in accordance with decree 185/99, the right to return goods is extended only to buyers definable as "final consumers" and therefore only to physical persons who buy products for personal use and are not acting with an aim to sell to third parties, therefore commercial activities are excluded. To exercise the right to return, the buyer must send, within 10 days from receipt of goods, a registered letter with return receipt to the following address:

Appennino Vacanze e Web s.r.l. Via Libertà, 53 - 41029 Sestola (MO) ITALY

Appennino Vacanze e Web s.r.l. will proceed with the transmission of the order of reaccredit relative to the cost of the goods sent and the first transport costs within 14 working days from the dispatch of the goods by the buyer and, however, not before receiving said goods. This operation will be carried out through the credit institute relative to the credit card used or by accrediting the bank account indicated by the buyer. The transport costs relative to the returning of goods to the sender are to be paid by the buyer. We will not accept products returned, the return costs of which have not been fully paid, or where the procedure and time limit laid down by law (article 5, decree 185/99) for the communication of the exercise of return have not been observed, or in the case where the product has not been packed in its original packaging, or the product is not complete in its original content.
Place of jurisdiction
The present contract is regulated by Italian law. For any dispute relative to the validity, interpretation or execution of the same contract, the territorial competence is the judge of the place of residence or domicile of the consumer, if within the territory of the Italian state.